Returns & Exchanges
At Maison Rose, we want you to love every item you bring home. If you are not completely satisfied with your purchase, we are happy to assist with a return or exchange under the following guidelines.
Returns & Exchanges
Eligible merchandise may be returned within 14 days of purchase for a refund to the original form of payment.
Eligible merchandise may be returned within 30 days of purchase for store credit or exchange.
To qualify for a return or exchange, items must be:
- Unused and in original condition
- In original packaging (if applicable)
- Accompanied by a receipt or proof of purchase
- Free from damage, odors, stains, or signs of wear
Maison Rose reserves the right to refuse any return that does not meet these requirements.
Final Sale Items
The following items are final sale and cannot be returned or exchanged:
- Seasonal and holiday merchandise
- Clearance or markdown items
- Food and pantry products
- Candles that have been burned or used
- Bath, body, or personal care products
- Earrings and other personal-use items
- Customized or special-order merchandise
- Gift cards
Gifts
Items received as gifts may be exchanged for merchandise or store credit with a gift receipt.
Refunds are issued only to the original purchaser using the original payment method.
Damaged or Defective Items
Please inspect purchases upon receipt.
If you receive an item that is damaged or defective, contact us within 7 days of purchase or delivery so we can evaluate and resolve the issue.
Online Orders
Online purchases may be returned by mail or in-store within the return period listed above.
Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.
Original shipping charges are non-refundable.
Store Credit
Store credit:
- Never expires
- Is non-transferable
- Cannot be redeemed for cash
Questions?
For questions regarding returns or exchanges, please contact us at: info@maisonroseshop.com